Terms of Service

These Terms of Service govern your access to and use of the Thalixtr website and the digital services provided by Thalix Strategy Forge Ltd.

By accessing our website, submitting an inquiry, placing an order, making a payment, or engaging our services, you agree to these Terms of Service and any additional terms applicable to the service or project you purchase.

1. General Terms

By accessing or using this website, you represent that you are at least 18 years of age or that you are using this website with the consent and supervision of a parent or legal guardian.

By accessing our website, submitting an inquiry, purchasing a service, or entering into a project with Thalix Strategy Forge Ltd, you agree to comply with these Terms of Service and all applicable laws and regulations.

You must not use our website or services for any unlawful, fraudulent, abusive, unauthorized, misleading, or harmful purpose or in any manner that infringes our rights or the rights of another person or organization.

You must not upload, transmit, distribute, or introduce viruses, malware, ransomware, spyware, malicious code, or other harmful technology that may interfere with the operation, security, integrity, or availability of our website, systems, platforms, or services.

A violation of these Terms may result in suspension or termination of access to our website or services, subject to applicable law.

2. General Conditions

Thalix Strategy Forge Ltd reserves the right to refuse, suspend, restrict, modify, or discontinue a service, project, transaction, or website access where permitted by applicable law or reasonably necessary for legal, security, operational, payment, or business purposes.

Communications and digital project activities may be transmitted or managed through electronic communication networks, cloud infrastructure, project management platforms, website environments, hosting providers, payment processors, and other third-party technologies.

Payment information may be processed by third-party payment providers using their applicable security measures. We do not require customers to provide complete payment card information through ordinary email or customer support communications.

You must not reproduce, duplicate, distribute, publish, license, resell, reverse engineer, or otherwise exploit website content, branding, software, documents, or other protected materials belonging to Thalix Strategy Forge Ltd, except where expressly permitted by applicable law or written agreement.

Ownership and permitted use of specific project deliverables may be determined by the applicable service description, quotation, project agreement, licence terms, or other written agreement.

3. Website Information

We make reasonable efforts to ensure that information published on this website is accurate, relevant, and current.

However, website information may occasionally contain typographical, technical, pricing, or other errors.

Information published on our website is provided for general informational purposes and should not be considered legal, financial, accounting, tax, or other regulated professional advice.

We may update, correct, replace, suspend, or remove website content, service descriptions, pricing, features, or other information where reasonably necessary.

Changes to general website information will not retrospectively alter a confirmed project agreement unless otherwise agreed or required by applicable law.

4. Services and Pricing

Thalixtr provides professional digital services including:

Logo Design
Animation & Motion Graphics
WordPress
Digital Marketing
Content Writing

Our services are provided to businesses, professionals, entrepreneurs, organizations, and other customers requiring digital creative, technical, marketing, or content-related work.

Service descriptions, prices, deliverables, estimated completion times, revision allowances, and other applicable information are displayed on the relevant service page or otherwise communicated before or during project confirmation.

Customized projects may require additional consultation, requirements, specifications, quotations, or written confirmation before work begins.

Prices and service availability may change from time to time. Changes will not ordinarily affect a previously confirmed order or project unless otherwise agreed or required by applicable law.

5. Service Scope and Deliverables

Services are performed according to the applicable service description, order details, quotation, proposal, project scope, statement of work, or other written agreement between Thalix Strategy Forge Ltd and the customer.

Depending on the service purchased, deliverables may include:

Digital design files
Source files where included
Visual assets
Animation and motion graphics
WordPress configuration or development
Website modifications
Digital marketing materials
Written content
Research
Reports
Technical documentation
Other digital deliverables included within the agreed scope

Customers should review the applicable service description, deliverables, pricing, revision terms, and estimated timeframe before placing an order.

Requests for work materially outside the original project scope may be treated as additional work and may require additional fees and project time.

6. Digital Delivery — No Physical Goods

Thalixtr provides digital services and electronically delivered project work. We do not ship physical products as part of the services offered through this website.

Depending on the service, completed work may be delivered through:

Email
Secure download links
Cloud storage
Online collaboration platforms
Project management systems
WordPress or another website environment
Another electronic delivery method agreed with the customer

Where work is implemented directly within a customer’s WordPress installation, website, account, or other digital environment, the service may be considered delivered when the agreed implementation has been completed rather than when separate files are transferred.

Delivery procedures, estimated timeframes, customer responsibilities, and other delivery conditions are further described in our Service Delivery Policy.

7. Project Timelines

Estimated completion times may vary depending on:

Service type
Project complexity
Agreed deliverables
Customer requirements
Availability of required information
Customer feedback and approvals
Revision requests
Technical limitations
Third-party services
Changes to project scope

Where a customer is required to provide content, files, website access, technical information, approvals, or other materials, the project schedule may depend on timely receipt of those materials.

Customer-requested changes or additional work outside the original scope may result in an adjusted completion timeframe.

We will make reasonable efforts to communicate material changes to an expected project timeline where appropriate.

8. Customer Responsibilities

Customers are responsible for providing accurate and complete information reasonably required to perform the purchased service.

Depending on the project, customers may be required to provide:

Project requirements
Brand information
Images or visual materials
Written content
Website information
WordPress or technical access
Project references
Required approvals
Feedback
Other information necessary to perform the agreed service

Customers represent that they have the necessary rights or permissions to provide materials submitted to us and authorize their use for the requested project.

Customers should provide access credentials only where reasonably necessary for the agreed service.

Delays caused by missing customer information, materials, access, approvals, or feedback may result in corresponding changes to the project schedule.

9. Revisions and Additional Work

Where revisions are included in a purchased service, they will be provided according to the applicable service description, service package, or agreed project scope.

Revision requests should remain within the original project requirements and direction.

Requests involving new concepts, substantial redesigns, additional pages, new functionality, expanded content, additional research, new marketing requirements, or other deliverables outside the original scope may constitute additional work.

Any applicable additional charges or material changes to the estimated completion timeframe will be communicated before the additional work proceeds.

10. Billing and Payment Information

Customers agree to provide accurate, complete, and current billing, payment, business, and contact information when purchasing or requesting our services.

Payment must be successfully authorized or otherwise confirmed before work begins where payment is required in advance.

For customized projects, a quotation, deposit, project confirmation, or other agreed payment arrangement may apply.

Payments may be processed through third-party payment service providers. Payment providers may process transaction information in accordance with their own terms, privacy policies, regulatory obligations, and security procedures.

We may refuse, suspend, delay, or cancel an order or transaction where fraud, unauthorized payment activity, material payment disputes, inaccurate information, or other suspicious or unlawful activity is reasonably suspected.

Customers should review our Service Delivery Policy, Cancellation & Refund Policy, Privacy Policy, and other applicable policies for additional information concerning payment, delivery, refunds, privacy, and customer responsibilities.

11. Cancellations and Refunds

Cancellation and refund eligibility depends on the purchased service, project status, amount of work completed, delivery status, and circumstances of the request.

Where a cancellation request is received before work has started, the order may be eligible for a full refund in accordance with our Cancellation & Refund Policy.

Where work has already started, any applicable refund may take into account work already completed.

Customers who believe that delivered work materially differs from the agreed scope should contact our customer support team within the period specified in our Cancellation & Refund Policy.

Nothing in these Terms or our refund policy limits statutory rights that cannot lawfully be excluded or restricted.

12. Third-Party Services

Our website and services may use or interact with third-party providers including:

Payment processors
Website hosting providers
Cloud storage providers
Communication platforms
Project management systems
Analytics providers
Software providers
WordPress technologies
APIs and plugins
Advertising platforms
Security and fraud-prevention services

Third-party providers operate independently and may be governed by their own terms, privacy policies, licences, and operating conditions.

We do not control the continued availability, operation, security, policies, or performance of independent third-party services.

Where a project depends on a third-party platform or technology, the customer’s use of that service may also be subject to the applicable provider’s terms.

13. Third-Party Links

Our website may contain links to external websites, software platforms, or online resources.

The inclusion of a third-party link does not necessarily constitute endorsement of the third party or its products, services, policies, or practices.

We are not responsible for the content, security, availability, functionality, or privacy practices of independent third-party websites.

Customers should review the applicable terms and privacy policies before using third-party services.

14. Intellectual Property and Project Materials

Website content, branding, text, graphics, software, documents, and other materials owned by Thalix Strategy Forge Ltd remain protected by applicable intellectual property laws.

Ownership or licence rights relating to customer project deliverables depend on the applicable service description, project agreement, licence terms, or other written agreement.

Unless otherwise agreed, customers remain responsible for ensuring that materials supplied to us may legally be used for the requested project.

Third-party assets, software, fonts, stock content, plugins, themes, or other licensed materials may remain subject to the rights and licence conditions of their respective owners.

15. Customer Feedback and Submissions

If you voluntarily submit comments, reviews, testimonials, suggestions, or project feedback, you represent that you have the right to provide that content.

We may use legitimate customer feedback for internal service improvement and other reasonable business purposes.

Any public use of identifiable customer testimonials, project materials, or other customer-specific content will remain subject to applicable privacy, confidentiality, intellectual property, and contractual requirements.

We may decline or remove submissions that are unlawful, fraudulent, misleading, abusive, defamatory, infringing, or otherwise inappropriate.

16. Personal Information

Personal information is collected, processed, stored, and handled as described in our Privacy Policy.

Depending on how customers interact with us, personal information may be processed for purposes including:

Processing orders
Providing services
Customer support
Project communication
Digital delivery
Payment administration
Security and fraud prevention
Accounting and legal compliance

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no Internet transmission, electronic communication system, or electronic storage method can be guaranteed to be completely secure.

17. Errors, Inaccuracies and Omissions

Our website or service materials may occasionally contain errors, inaccuracies, omissions, or outdated information relating to service descriptions, pricing, availability, project timelines, promotional information, or other published content.

We reserve the right to correct errors, update information, revise service descriptions, or remove inaccurate content where reasonably necessary.

If an error materially affects an order already placed, we will address the matter in accordance with applicable law and the circumstances of the transaction.

18. Prohibited Uses

You must not use our website or services to:

Violate applicable laws or regulations
Commit or facilitate fraud
Infringe intellectual property rights
Violate privacy, confidentiality, or contractual rights
Submit materially false or deceptive information
Introduce malware or malicious code
Attempt unauthorized access to systems or accounts
Interfere with website or service security
Engage in abusive or harmful conduct
Provide materials you are not authorized to use
Facilitate unlawful or prohibited activities
Resell or exploit materials contrary to applicable rights or agreed licence terms

We may restrict or terminate access where we reasonably believe these requirements have been violated.

19. Service Results and Disclaimer

We aim to provide our services with reasonable care and skill and in accordance with the agreed project requirements.

However, unless expressly agreed otherwise, we do not guarantee that a particular logo, website, animation, marketing activity, written content, WordPress service, or other deliverable will achieve a particular commercial, financial, marketing, search-engine, audience, or business result.

Outcomes may depend on factors outside our reasonable control, including market conditions, customer decisions, third-party platforms, advertising systems, search algorithms, competition, website infrastructure, and user behaviour.

Our website may also experience temporary interruptions or technical issues.

Nothing in these Terms excludes or restricts any statutory rights, warranties, remedies, or protections that cannot lawfully be excluded or restricted under applicable law.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

Subject to applicable law, Thalix Strategy Forge Ltd will not be responsible for indirect or consequential losses arising from circumstances outside the agreed service scope or our reasonable control.

Where legally permitted, our aggregate liability arising from a particular service will not exceed the amount actually paid by the customer for the specific service giving rise to the claim.

These limitations do not apply where applicable law prevents such limitation.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, costs, or expenses resulting from:

Your unlawful misuse of our website or services
Your material breach of these Terms
Your infringement of third-party rights
Materials you provide without the necessary rights or authorization
Fraudulent, unlawful, or intentionally harmful instructions or conduct

Nothing in this section requires a customer to indemnify us where doing so would be prohibited by applicable law.

22. Suspension and Termination

These Terms remain effective while you access our website or use our services.

We may suspend, restrict, or terminate access to our website or services where reasonably necessary because of:

A material violation of these Terms
Unlawful activity
Fraud or suspected fraudulent activity
Security concerns
Outstanding payment obligations
Abuse of our website or services
Applicable legal or regulatory requirements

Termination does not affect rights or obligations accrued before termination, including outstanding payment obligations, approved refunds, intellectual property rights, confidentiality requirements, or provisions intended to survive termination.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be applied or modified to the maximum extent permitted by applicable law.

The remaining provisions will continue to remain in effect.

24. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

Subject to any mandatory rights or jurisdiction rules that apply under applicable law, disputes arising from or relating to these Terms, this website, or our services will be subject to the jurisdiction of the courts of England and Wales.

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory consumer rights or other legal protections available under applicable law.

25. Changes to These Terms

We may update these Terms of Service where reasonably necessary to reflect changes to our services, website, business practices, technology, third-party providers, or applicable legal requirements.

Updated Terms will be published on this website.

Changes will not ordinarily alter the terms applicable to work already confirmed unless agreed with the customer or required by applicable law.

26. Sanctions and Legal Compliance

Our services may not be used where providing the requested service would violate applicable sanctions, embargoes, export controls, trade restrictions, or other applicable legal requirements.

Customers must not knowingly use our services for prohibited transactions or unlawful activities.

Thalix Strategy Forge Ltd may refuse, suspend, restrict, or terminate an order, project, transaction, or service where reasonably necessary to comply with applicable laws, sanctions restrictions, governmental requirements, payment-provider requirements, or other legal obligations.

27. Contact and Customer Support

If you have questions about these Terms, an existing order, project requirements, digital delivery, payment, cancellation, refund, or another service-related matter, please contact our customer support team.

When contacting us about an existing order, please provide sufficient order or project information to allow us to identify and review your request.